Forward your calls to EVA

In short#

I only answer calls that arrive on the EVA number of your workspace. Your own number keeps ringing exactly where it does today, until you tell your operator or your phone system to send calls over to EVA. That step is called call forwarding, and you decide how far it goes: every call, or only the calls nobody picks up. You can change it or stop it at any moment, from the same place where you set it.

So the job in this article is short: copy your EVA number, then point your existing line at it.

Find your EVA number#

1. Open Settings → Telephone → Lines.

2. Find the line you want callers to reach.

3. Copy its EVA number in international format, without spaces, for example +32470000000.

Two things worth knowing before you continue:

• EVA numbers are provisioned for your workspace by your Eva partner. You do not buy or create them here, you only read and copy them.

• Several of your own numbers can forward to the same EVA number. One EVA number is enough for a main line, a mobile and a shared team number.

Mobile (MMI codes)#

On a mobile line you set forwarding yourself with an MMI code, a short sequence you type on the handset. Replace NUMBER with your EVA number in international format, without spaces.

Example for all calls: **21*+32470000000#.

Belgian and French mobile plans use the same codes for 21, 61, 67 and 62, so the table works on both sides of the border. A few French operators expect *69 instead of *67 for the busy case, so try **69*NUMBER# if the busy rule is refused.

Always type the code on the handset whose number should divert. A code typed on your colleague's phone forwards your colleague's calls, not yours.

Landline or operator#

Fixed lines rarely accept MMI codes, so there are two routes.

1. Your operator customer area or app. Look for call forwarding, and paste the EVA number as the destination. This is the reliable route, and it survives a power cut or a handset change.

2. The handset itself. Some fixed lines still accept *21*NUMBER# typed on the keypad. If nothing happens after a few seconds, the line does not support it.

Whichever route you take, ask your operator for three things: forwarding of all calls, forwarding when nobody answers (with a delay you can set), and forwarding when the line is busy. Those three cover every scenario I need.

PBX or cloud phone system#

If your calls first land on a phone system (a PBX, on premises or in the cloud), forwarding is a setting in that system, not on the handset. Three patterns do the job, and you can combine them.

The field usually sits next to the queue, the ring group or the extension, and it is called forwarding destination, overflow destination or external number. Telavox, 3CX, Aircall, Ringover, OVH, Keyyo, Proximus NXT and Microsoft Teams all offer one of those fields somewhere in their admin console. Those are examples, not a full manual: your telephony administrator or your vendor support knows the exact screen.

Two checks that save time:

• The EVA number must be allowed as an external destination. Systems that only route internally will silently drop the call.

• Outbound calling must be open for that range. A plan limited to national numbers can refuse a foreign EVA number.

How to dial an MMI code#

1. Pick up the handset whose number should divert.

2. Open the phone app and go to the keypad, the one you use to type a number.

3. Type the full code, with your EVA number in international format and no spaces.

4. Press call.

5. Wait for the short confirmation message from the network. No confirmation means the code was not accepted.

Type the code in the keypad, not in a text message. An MMI code sent as an SMS or a WhatsApp message does nothing, it just travels as text.

What I recommend, and what to avoid#

For most workspaces I recommend the three conditional codes together:

**61*NUMBER#
**67*NUMBER#
**62*NUMBER#

With that combination your phone still rings first. You keep the calls you want to take, and I catch the rest: no answer, busy, phone off.

Avoid **21* unless you really want every call to skip the handset. Unconditional forwarding hides the call completely, so the phone stays silent and you never see a missed call.

Adjust the no-answer delay when the default is too short or too long:

**61*NUMBER**15#

The value at the end is a number of seconds, between 5 and 30, in steps of 5. Fifteen seconds is a good starting point: long enough to reach for the phone, short enough that the caller does not hang up.

To stop everything, type ##002#. It clears all forwarding rules on the line at once. To stop only the unconditional rule and keep the conditional ones, type ##21#.

To check what is active, use the matching *#xx# code: *#21#, *#61#, *#67#, *#62#. The network answers with the current state and the destination number, which is the fastest way to confirm the EVA number was stored correctly.

Forwarding is not a call transfer#

These two look similar and are not.

This page covers the first column only. Call transfers are a different topic, configured in your workspace, not at your operator.

Good to know#

• Voicemail competes with forwarding. Many plans send no answer and busy to voicemail by default, and voicemail usually wins the race. If your voicemail keeps picking up after you set the codes, ask your operator to release those two conditions.

• Wi-Fi calling can swallow MMI codes. If a code is refused on a mobile, turn Wi-Fi calling off, make sure you are on the mobile network, then type it again.

• The forwarded leg can be billed. Your operator sees it as an outgoing call from your line to the EVA number, and may charge it at your normal rate. Worth a look at your plan before forwarding a high volume line.

• National-only plans can block the forwarding. Business plans sometimes restrict outgoing calls to certain ranges, and a blocked range means the forwarding is simply refused. Ask for the EVA number range to be allowed.

• Nothing changes for your callers. They keep dialling the number they already know.